When the plan breaks, we fix it.

    For companies and the people who run them. Urgent logistics, teams that need to move, and the delicate situations where the usual routes don't work. One message, and it's ours to solve.

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    • Urgent problems, owned
    • Teams of any size
    • Discreet by default
    A quiet private terminal lounge at dawn, leather armchairs facing a jet on the apron
    Cream leather seats and a polished table inside a light jet cabin

    Three kinds of problem we're built for.

    Classic travel desks book what's available. We get involved when what's available isn't good enough, or when nothing is.

    A light jet waiting on a wet apron under a grey morning sky

    Urgent logistics

    Flights cancelled, borders closed, a key person in the wrong city the night before it matters. We find the way through: alternative routes, a charter where it makes sense, cars at both ends and the bookings on the other side.

    • Alternative routes, found fast
    • Charter when it's the only option
    • Ground transport at both ends
    How we'd handle it

    A strike grounds every flight out of Frankfurt the evening before a board meeting in Milan, with four directors stuck. Within the hour: a light jet from a nearby airfield, cars waiting on landing, hotels moved, and the meeting starts on time.

    Monaco's harbour and hillside apartments in soft evening light

    Teams on the move

    Offsites, roadshows, conferences and projects that need people in place. Flights, hotels, transfers, visas and the small things that keep a group moving, even in a city that's sold out.

    • Rooms in sold-out cities
    • Transport timed to the agenda
    • Visas for the whole group
    How we'd handle it

    Forty people to Lisbon for a three-day offsite in the middle of a major conference week. Rooms secured across two hotels on the same street, coaches timed to every session, two urgent visa appointments found, and dinner for forty somewhere that doesn't usually take groups.

    A light jet on a runway at dusk, its cabin lights on

    Delicate situations

    Some problems don't fit any process: someone taken ill abroad, a passport lost the day before a signing, a family emergency on another continent. They need calm, speed and discretion, and someone who keeps going until it's resolved.

    • Medical and family emergencies
    • Lost documents, fixed fast
    • Local people on the ground
    How we'd handle it

    A senior engineer is taken to hospital in Dubai while their family is in London. Within a day: a bilingual liaison at the hospital, flights and a nearby hotel for the family, insurer paperwork in hand, and a medical flight home once the doctors sign off.

    Scenarios are illustrative, to show how we work. Client matters stay confidential.

    Crew travel for remote projectsRotating crews to Highland and island sites: flights, beds, ferries and rebooking.

    How we work with companies.

    Problem solving, first and foremost. The right people and the best intelligence available, on your side the moment something goes wrong.

    • One point of contact

      A lead who learns your company, your people and how you like things done.

    • Speed when it counts

      We start the moment you write, and we don't stop at the end of the working day.

    • Discretion by default

      Information goes only to the people who need it to solve the problem.

    • Intelligence at scale

      AI maps every airline, operator, hotel and route in minutes; our people decide.

    • Reach

      Partners and fixers across Europe and beyond, briefed and ready.

    • A clear record

      Every decision and booking in one thread, easy to follow and to account for.

    From the first message, it's ours.

    You stay informed at every step without having to chase. We keep going until the problem is solved.

    1. The moment it happens

      Tell us the problem

      The essentials are enough: who, where, and what has to be true by when.

    2. Straight away

      We take ownership

      Options mapped in minutes, the right calls made, a plan agreed with you.

    3. Until it's resolved

      Solved, and on record

      Every booking and decision in one thread, ready for whoever needs it.

    Questions companies ask first.

    What kinds of companies do you work with?
    Founders, family offices, investment teams and people inside larger companies. What they share is a need for things to happen quickly and properly, without pulling their own people away from the work that matters.
    Can you help when it's already urgent?
    Yes, and that is often when we are most useful. Send the essentials and we start straight away; we ask for anything else as we go.
    How do you handle confidentiality?
    Information is shared only with the people who need it to solve the problem and is never used for anything else. If your company has its own confidentiality terms, we can work under them.
    Do you replace our travel management company?
    No. We work alongside it, taking on what falls outside a standard booking: the urgent, the complicated and the sensitive.

    Tell us what's broken.

    Or what has to happen, by when. One message on WhatsApp or Telegram, and we take it from there.

    Message us on WhatsAppMessage us on Telegram

    Or email concierge@sulu.agency

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